Guide and mentor the IT and ERP team, including training, task assignment, and performance feedback
Lead team meetings, track project milestones, and ensure accountability
Work cross‑functionally with all departments and collaborate with global HQ teams
Oversee and maintain servers, networks, cloud services, and enterprise applications
Manage the IT support queue; prioritize issues and ensure timely resolution
Provide hands‑on support to both technical and non‑technical staff
Develop and enforce IT and cybersecurity policies, standards, and best practices
Lead infrastructure improvements including virtualization, storage, and network optimization
Implement robust backup, disaster recovery, and security measures
Troubleshoot complex issues and provide long‑term solutions
Lead system upgrades, cloud migrations, and new technology implementations
Build project scopes, timelines, and documentation
Manage vendor relationships, budgets, and hardware/software procurement
Identify opportunities for efficiency and technology enhancement
Contribute to long‑term infrastructure roadmaps and organizational strategy

Bachelor’s degree in IT, Computer Science, or equivalent experience
3+ years of increasing responsibility in IT infrastructure or systems engineering
Experience leading projects and supporting/mentoring technical staff
Background in ERP systems
Expertise in at least one major area: Windows Server, Linux, VMware/Hyper‑V, enterprise networking, Azure/AWS, or cybersecurity
Strong troubleshooting ability across hardware, software, and networks
Experience with high‑availability and disaster recovery design
Relevant certifications (CompTIA Network+, Azure, AWS, VMware VCP) preferred
Proficiency with Microsoft 365 (Outlook, Excel, Word, PowerPoint)
Strong organizational, analytical, and communication skills
Ability to maintain discretion and confidentiality

IT Manager

Key skills