You build long-term, trusting relationships, proactively manage your accounts, and identify challenges early
You ensure customers use our product optimally and develop measures to increase satisfaction and retention
You handle customer inquiries at 2nd-level support and ensure a high-quality service experience
You perform initial review and prioritization of requests and ensure clean handover to follow-up teams
You work closely with Development, Application Engineering, and Product Management to incorporate feedback into the product
You analyze customer data, derive actionable recommendations, and develop measures to improve product usage

Completed commercial or IT-related training, or a degree (e.g., Media Management, Technical Writing)
Initial professional experience in IT support, consulting, account management, project management, or product management, ideally in a software environment
Ability to analyze use cases and translate customer requirements into the product
Basic knowledge of project management and agile methodologies
Excellent written and verbal German (at least C1 level)

Permanent employment contract with flexible working hours and additional paid "sick-child" days
Flexible & hybrid work: remote option (up to 60%), regular on-site days in Augsburg/Bergkirchen, and the possibility of workation within the EU
Sport & health: benefit from the EGYM-Wellpass for your personal wellbeing
Close mentoring by your manager and intensive onboarding across all product modules (including structured product onboarding and an onboarding buddy)
Opportunity to shape and build your own area of responsibility, plus individual training options
Flat hierarchies with a collegial working atmosphere and regular team events
Exciting, future-oriented software solution

Junior Customer Success Manager

Key skills