Manage strategic customer relationships on a day‑to‑day basis.
Act as the senior escalation point for all service‑related issues.
Drive clear, proactive communication between customers and TD SYNNEX teams.
Oversee and monitor SLAs, ensuring compliance and continuous improvement.
Gather, analyse, and deliver SLA reports.
Escalate service issues internally when challenges or resource constraints arise.
Facilitate operational reviews, including monthly calls and quarterly face‑to‑face meetings.
Monitor end‑to‑end operational processes to ensure alignment with service levels.
Support internal data systems to maintain accuracy and data integrity.
Ensure operational processes are followed, reviewed regularly, and improved where needed.
Contribute to optimising workflows between TD SYNNEX, Broadcom, and IBM.

Strong experience analysing and resolving complex operational issues
Excellent communication skills across all levels (verbal, written, and face‑to‑face)
Proactive account management skills with strong influencing ability
Experience in service delivery management (desirable)
Ability to work independently with minimal supervision
Excellent organisational and time‑management skills
Strong relationship‑building capabilities (internal & external)
Experience working with CRM systems
Strong attention to detail; numerate and process‑driven
Understanding of sales and operations processes
SAP experience desirable
Advanced Excel skills; solid Word & Outlook skills
ITIL Foundation desirable but not essential

Private healthcare
Matched pension
Enhanced parental & family leave
“Moments that matter” paid time off (even for your pet’s birthday)
Four Business Resource Groups supporting inclusion & belonging
Clear progression paths and benchmarked salaries
Sustainability commitment — including a 19.2% YOY reduction in UK energy usage
A collaborative culture that values every voice and celebrates diverse perspectives

Service Delivery Manager – Operations

Key skills