Senior Manager, Product Management – Reverse Inventory Movement

Role Overview

• Lead and develop a team of Product Managers responsible for the design, delivery, and optimization of returns processing and reverse inventory movement capabilities — including disposition decisioning, routing logic, and recovery-based models across Nordstrom’s returns network.
• Own and drive the returns product roadmap — translating strategic direction into a well-sequenced, executable plan with clear milestones, measurable outcomes, and accountable owners.
• Collaborate with peers and leaders across the enterprise — including Inventory and Supply Chain — to define product vision, align on priorities, and ensure outcomes support Nordstrom’s enterprise goals.
• Translate ambiguous business challenges into actionable product frameworks and measurable KPIs tied to returns throughput, recovery rates, cost reduction, and processing speed.
• Partner with Data Science and Engineering teams to design intelligent systems and data models that enable dynamic disposition routing, exception handling, and data-driven decision-making across the returns lifecycle.
• Monitor and identify operational and customer needs, staying current on industry trends and translating them into product innovation and roadmap adjustments.
• Define and monitor key performance indicators for product performance, ensuring continuous improvement through data-driven insight.
• Hire, coach, and supervise an efficient and high-performing team, fostering a culture of innovation, accountability, and collaboration.
• Champion the development of enterprise product standards and governance models for reverse inventory movement that scale across channels and operational sites.

Requirements

• 8+ years of product management experience, including 4+ years leading and managing teams in technology, retail, supply chain, or operations environments.
• Proven success delivering large-scale operational or data-driven systems that improve efficiency, reduce cost, or increase automation.
• Deep understanding of returns, reverse logistics, inventory disposition, or supply chain operations, with the ability to translate operational complexity into scalable platform solutions.
• Strong analytical and quantitative skills, using data and metrics to drive decisions, validate trade-offs, and measure success.
• Technical fluency — comfortable collaborating with Engineering to shape solution design and performance standards.
• Excellent communication and storytelling skills; able to simplify complexity and align stakeholders from frontline operations to senior leadership around a shared vision.
• Demonstrated ability to manage ambiguity, define frameworks, and lead teams through change in a fast-paced, cross-functional environment.
• Bachelor’s degree in business administration, supply chain management, engineering, or a related field (MBA or advanced degree preferred).

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources