Drive the governance, education, support, and ongoing collaboration with business stakeholders across experience efforts.
Lead the creation, assessment, and improvement of existing Experience CX Ops Model processes.
Lead current and future state experience journey mapping workshops to identify and address opportunities for business customers across Enterprise initiatives.
Support the creation of journey resources to inspire teams to consider consumer needs consistently.
Support Experience Leadership in defining and enhancing experience processes and governance adherence.

Journey and/or process mapping/documentation experience (preferred)
Microsoft Office products and PowerPoint specifically expertise
Demonstrated success partnering with stakeholders to implement and complete initiatives
Program management skills and experience
Working knowledge of the insurance industry, and Guardian products (preferred)
The ability to influence without authority, coordinate group collaboration and hold colleagues accountable for deliverables
Excellent organizational and communication skills
The ability to lead and execute with minimal supervision
The capacity to multi-task and lead various key initiatives simultaneously

Program Manager

Key skills