Pre & Post-Sales Support: Advise on best practices for Solera products, assist Sales with proposals, and define PS engagement models.
Technical Expertise: Act as a customer-facing SME, bridging business and technical discussions.
Requirements Gathering: Collect and document customer needs to define an effective implementation strategy.
Testing & QA Support: Document test scenarios to validate configurations.
Product & Integration Knowledge: Deep understanding of Solera products, configuration, and integration capabilities.
Cross-Team Collaboration: Work with configuration, training, product, and sales teams to ensure seamless delivery.
Customer Training: Occasionally train customers on newly delivered configurations.
Roadmap Alignment: Coordinate with product and sales teams to align roadmap and revenue goals.
Advanced Support: Provide 3rd-level support for customer deliveries and SME products.
Project Management: May take on PM responsibilities for major projects.
Leadership Potential: While not a direct managerial role, senior positions may involve team leadership.

5-7 years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
Excellent customer facing skills, collaboration and communication.
Commercially aware and able to support sales opportunities to deliver best results with least cost.
Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
Meticulous attention to detail.
Experience with JIRA/Confluence
Familiarity with API Tools (POSTMAN, JSON, SOAP, Oauth, XML, CSS etc.)
Excel to Macro level.

Implementation Specialist

Key skills