Client Operations Specialist

Role Overview

• As a Client Operations Specialist (all genders), you ensure the smooth operation of our (funded) training programs and, together with the team, help maintain one of our most important KPIs — the participant completion rate — at a high level.
• You accompany participants on their learning journeys and ensure our clients reach their training goals and have the best possible learning experience with us.
• You organize training sessions and support participants throughout the entire process.
• You ensure smooth processes, continuously optimize them, and prepare relevant reporting, including administrative and technical support.
• You coordinate cross-departmentally (e.g., Sales, Mentoring, Content, Engineering) and act as the central communication interface for participants and stakeholders.
• You support the development of new training formats and design lean, scalable workflows.
• You independently take on projects, define key results, and work flexibly within changing processes.

Requirements

• Completed vocational training or degree; ideally (but not required) with a background in psychology, education, or a related field — career changers are welcome.
• Technical affinity and the ability to quickly onboard administrative tools; ideally some experience with Asana, HubSpot/CRM, Slack, MS Office, and/or an LMS (Learning Management System).
• Strong organizational talent and a passion for process optimization — you confidently manage your own projects.
• Excellent communication skills and empathy when interacting with participants, clients, and colleagues (email, phone, webinars/meetings).
• Independent, self-driven working style, high intrinsic motivation, team spirit, and enjoyment of agile methods.
• Advantage: experience in customer support and/or with funded training programs/Employment Agency (Agentur für Arbeit) or in a B2B context.

Benefits

• You will find a solution-oriented, data-driven working approach, an open feedback culture, and strong team spirit.
• Two trustees elected by the entire StackFuel team will support you with questions and concerns as neutral, confidential points of contact.
• Take responsibility from day one, actively contribute your own ideas, shape processes sustainably, and have a meaningful impact on our operations.
• We work together in the office three days a week.
• You can work remotely from anywhere within the EU, the EEA, and Turkey for up to 10 days per year.
• Regular team interaction, seasonal celebrations, and a well-stocked kitchen help create a lively working atmosphere.
• Complete our online trainings to expand your professional skills and develop into an expert in data and AI.