Support Engineer

Role Overview

• Provide L1/L2 support for IBM Engineering Lifecycle Management tools including:**IBM DOORS Next, Engineering Workflow Management (EWM), Engineering Test Management (ETM), Jazz Reporting Service (JRS), ENI, Publishing, and Global Configuration (GC).
• Perform incident analysis, troubleshooting, and resolution for user‑reported issues.
• Manage user permissions, process configurations, and basic system administration tasks.
• Support IBM ELM toolchain customizations such as: Attribute creation, Process templates, Workflow configurations, Custom dashboards and reports.
• Assist in implementing enhancements based on process requirements and engineering needs.
• Collaborate with process teams to understand engineering workflows and translate them into ELM configurations.
• Ensure alignment of tool configurations with organizational processes and compliance requirements.
• Provide basic support for IBM Rhapsody / Rhapsody SE (preferred).
• Assist teams working on MBSE workflows and integrations.
• Support integrations between IBM ELM and other ALM/PLM tools including:**DOORS Classic, Codebeamer, JAMA, PTC Windchill, and Polarion.
• Assist in tool migration, data exchange, and interoperability activities as required.
• Support report generation using JRS, Publishing tools, and customized reporting needs.
• Maintain documentation for troubleshooting, configurations, and knowledge base articles.
• Support engineering teams in meeting compliance standards (preferably automotive standards like ISO 26262, ASPICE).
• Ensure tool configurations adhere to organizational quality policies.
• Work closely with multi-functional teams including development, testing, quality, and IT infrastructure.
• Clearly communicate updates, progress, and issue resolutions to stakeholders.

Requirements

• Good hands-on experience with IBM ELM tools:****IBM DOORS Next, EWM, ETM, JRS, ENI, Publishing, GC.
• Experience in IBM ELM customizations and process configuration.
• Understanding of engineering process development within an ELM toolchain.
• Knowledge or hands‑on experience with IBM Rhapsody / Rhapsody SE and MBSE concepts (preferred).
• Exposure to other ALM/ELM tools such as DOORS Classic, Codebeamer, JAMA, PTC Windchill, Polarion (advantage).
• Strong analytical, troubleshooting, and problem‑solving skills.
• Good verbal and written communication.
• Ability to work effectively in a team environment.
• Knowledge of automotive compliance standards (preferred).

Benefits

• Willingness to work in rotational shifts.