Customer Service Representative (Remote Evergreen)

Globe Life is committed to empowering its employees and fostering a caring and innovative culture. They are seeking a Customer Service Representative responsible for providing superior customer service and resolving customer inquiries promptly and professionally.

Responsibilities:

• Assist with daily call volume (service level takes priority)
• Provide accurate resolutions to customer inquiries in a professional and courteous manner
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
• Meet Quality Assurance Requirements and other key performance metrics
• All other duties as assigned
• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use. Ability to learn new computer systems
• Knowledge of customer service principles and practices
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
• Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
• Have flexibility in your schedule
• Must be detail-oriented
• Ability to professionally handle and resolve escalated issues
• Monday to Friday schedules, no weekend phone schedules

Requirements:

• 1 year of customer service experience in a similar role
• High school diploma or equivalent
• Heavy computer and phone usage
• Ability to sit 90% of the workday
• Willingness to work shift work and overtime is required
• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use
• Knowledge of customer service principles and practices
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
• Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers
• Have flexibility in your schedule
• Must be detail-oriented
• Ability to professionally handle and resolve escalated issues
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications