Implementation Specialist – Service Delivery

Role Overview

• Planning, managing and delivering the technical implementation of SmartPay products, ensuring setups are timely and to a standard of service that exceeds the client’s expectations
• Work with the assigned UK Implementation Manager (Lead), Client Success and Product teams to meet client requirements
• Partner with the Service Delivery and UK Implementation teams to help them understand the technical details in each implementation
• Collaborate with the UK implementation team and the respective Client in determining the most appropriate implementation setup
• Identifying and addressing technical challenges to the relevant teams
• Managing stakeholder relationships internally and externally
• Find opportunities for product, features and functionality improvements
• Possess high level of technical knowledge of our product and its capabilities
• With regards to the handover process, brief the Service Delivery team as needed post implementation and ensure that its members are aware of how the platform works
• Anticipating and handling Client enquiries efficiently
• Plan and deliver system training to clients, support with the training delivery of new employees as needed.
• Provide assistance to the Service Delivery Specialists in fixing unexpected system behaviour flagged by a client during BAU, when required and approved by the Implementation Team Leader.

Requirements

• At least one year of experience supporting clients or working on projects
• A keen interest in project implementation
• Ability to work with high volumes of data
• Superb interpersonal skills and attention to detail
• The ability to react and respond quickly and effectively
• Proficient English written skills
• Flexible with the ability to work independently and as part of a team

Tech Stack

• React

Benefits

• Video call with a member of the Talent Acquisition Team
• Assessment task to complete at home
• Final stage interview with the Implementation Team Leader and the Team Manager