Design and deliver conversational experiences for AI assistants across chat, web, mobile, and voice channels.
Develop dialog flows, conversation maps, and content models for natural, context-aware interactions.
Write and refine prompts, responses, and error-handling language aligned with brand tone and clarity.
Collaborate with cross-functional teams (Product, Engineering, SMEs) to translate business needs into user-centered journeys.
Partner with NLU/NLP teams to define and optimize intents, entities, and fallback strategies.
Conduct usability reviews and analyze interaction data to identify friction points and improve performance.
Ensure compliance with governance, privacy, accessibility, and brand standards.
Document reusable patterns, style guidelines, and best practices for consistency and scalability.

Bachelor’s Degree in UX Design, Human-Computer Interaction, Linguistics, Communications, Cognitive Science, or equivalent experience.
3+ years designing conversational experiences for chatbots, virtual assistants, or voice/telephony applications.
Experience collaborating in Agile or cross-functional product teams.
Experience with conversational AI platforms such as Kore.ai, Cognigy, Google (Dialogflow/Vertex AI), or similar ecosystems.
Strong writing skills for concise, natural-sounding dialog across text and voice channels.
Knowledge of conversational UX principles, dialog architecture, and AI-driven interaction models.
Familiarity with NLU training concepts including intents, entities, utterances, annotation strategies.
Ability to analyze conversation data and make data-driven design recommendations.
Proficiency in Microsoft 365 and collaboration tools such as Figma, Miro, or Lucidchart.
Excellent oral and written communication skills.

Senior Conversational Designer

Key skills