Think beyond ordinary to ship world-class products for world-leading organizations
Collaborate with talented teams to create experiences that millions of people not only use — but love
Define a brand new paid consumer service from scratch: membership models, tiered experiences, pricing strategy, service blueprinting, end-to-end service ecosystem design
Client-facing leadership role working directly with VP/GM-level stakeholders
Design how services actually work, the tiers, the touchpoints, the business model underneath

10+ years in service design, service strategy, or similar consulting roles
Experience designing paid consumer services, memberships, or subscription models at scale
Comfortable leading senior client relationships and navigating complex organizations
Business model thinking alongside service design craft
Sport, hospitality, events, or travel experience is a big bonus

Service Design Director

Key skills