About this role
Role Overview
- Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
- Make outbound calls to centers to notify them of positive findings or to request additional information on studies
- Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
- Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
- Provide Level I support to centers and submit IT tickets when needed
- Open and close QA cases for radiologists
- Monitor auto assign rules and manually assign specialty cases
- Other duties as assigned
Requirements
- High School degree or equivalent
- Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
- PACS experience preferred, but not required
Benefits
- Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
- Ownership
- All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
- Employee Assistance Program
- This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
- Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
- Paid Time Off (PTO)
- Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
- Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
- Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
- Total Compensation
- Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.