SAP administration
Execute and maintain, not just monitor: Administration of SAP ECC / NetWeaver environments
Instance management, profiles, parameters (RZ10/RZ11)
Client creation and maintenance (SCC4, SCCL, SCC9)
Object transports (STMS, import queues, troubleshooting)
User and authorization management (SU01, PFCG – at least operational level)
Applying Support Packages (SPAM / SNOTE)
SAP Note fixes (SNOTE, prerequisites, post-processing)
Technical support for SPAU and SPDD (understanding the impact, even if ABAP performs adjustments)
Environment refreshes (UAT/homologation, QA, sandbox)
Linux administration (Red Hat)
Analysis of CPU, memory, filesystem, and I/O usage
Start/stop SAP, OS vs. SAP troubleshooting
Database monitoring (DBACOCKPIT)
Work closely with the database team
Understand impacts of tablespace growth, locks, and performance
Practical knowledge of HA/DR (cluster, ASCS, ERS – at least conceptual)
Integration with: SAProuter, Solution Manager (primarily EWA, SLD, LMDB), external systems (RFC, HTTP, certificates)
Use of SM37, SM50, SM66, ST22, ST03N, ST04
Responding to production incidents
Analysis of dumps, long-running jobs, bottlenecks
Diagnostic capability, not just "restart the service"

Bachelor's degree in Information Technology, or completion of any undergraduate degree accompanied by a postgraduate certificate (specialization, master's or doctorate) in Information Technology of at least 360 hours
DESIRABLE CERTIFICATION: SAP Certified Technology Associate – System Administration (SAP BASIS)
Environments: SAP ECC, S/4HANA, BW, SAP Fiori, SAP Solution Manager
Infrastructure: Windows Server, RedHat/SUSE Linux, AIX
Databases: HANA, Oracle, DB2
Tools: SWPM, SUM, SPAM, SAINT, SNOTE, BR*Tools
Monitoring: ST02, ST06, SM21, ST22, ST03N, SM50, SM66, Solution Manager, Introscope
Transport management via TMS
Technical security: SAPRouter, digital certificates, roles and access profiles

SAP Support Consultant (Basis)

Key skills