Develop and maintain strong client relationships by understanding their needs, objectives, and business goals.
Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.
Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.
Identify opportunities for upselling and expanding our services within existing client accounts.
Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.
Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.

Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
2+ year of professional experience in client-facing account management.
Proven track record of upselling and growing client accounts.
Proven ability to manage client relationships, understand their needs, and deliver results.
Experience working with cross-functional teams to execute client strategies.
Understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising
Excellent attention to detail, with a keen understanding of budget constraints and project management
Exceptional communication and relationship-building skills to foster trust with clients.
A proactive approach to problem-solving and managing client expectations.
Ability to multitask, prioritize, and perform well under pressure.
Eagerness to learn new tools, platforms, and industry best practices.

100% employer-paid medical, dental, and vision insurance
Flexible paid time off, so you can rest, relax, and recharge away from work
Paid parental leave
Paid cell phone and service
Remote office allowance
Professional development and development courses
Regular manager check-ins to drive performance and career growth through Lattice

Account Manager – Enterprise

Key skills