IT Systems Support Engineer

Role Overview

• As an IT Systems Support Engineer your primary focus will be supporting end users and hardware within all regions to ensure consistent and reliable access to systems and services.
• Ensure systems, services and processes are supported and maintained within Smart Pensions’ prescribed standards, policies and compliance frameworks
• To effectively communicate issues, incidents and problems affecting systems, services and processes across our full tech stack
• To ensure documentation, registers and related CMDB artefacts and Smart resources are implemented and maintained to a high standard
• To support culture of openness, transparency and teamwork within your immediate team, wider IT team and across departments within Smart
• To facilitate and participate in knowledge sharing activities within your immediate team, wider IT and Cyber team and across departments within Smart
• To promote and by example and foster a culture of continuous improvement
• Actively participate in incident management activities within the IT team and across departments within Smart
• To ensure devices remain compliant with Smart’s policies, configuration policies and adopted standards e.g. Smart Corporate IT Vulnerability and Patching Management Policy, CIS Benchmarks, ISO27001
• Ensuring only authorised access, is granted and maintained to systems and services managed by Smart IT
• To manage and maintain user and device lifecycle management with Smart's own and adapted policies, processes and procedures

Requirements

• You are able to demonstrate a good level of working knowledge of the administration of productivity and collaboration platforms including Google Workspace and Microsoft 365
• You are able to demonstrate a working knowledge in the management, maintenance of users, their credentials and access assignment within Identity and Access Management platforms
• You are able to demonstrate a practical level of working knowledge of Mobile Device Management platforms including InTune
• You are able to demonstrate a high level of proficiency in working with Windows, MacOS, IOS and Android operating systems
• You are able to demonstrate the ability to manage and troubleshoot issue for users and devices within EDR, web proxy, and traffic management and inspection tooling
• You have a practical experience with the configuration of TCP/IP networking and VLANs in WAN/LAN environments within local networking environments
• You are able to demonstrate strong communication skills that deliver the right message at the right time to the right audience and at the right level
• You are able to demonstrate the ability to make data driven decisions with pragmatism and at pace
• You are able to demonstrate the ability to effectively identify issues, implement workarounds and find solutions to problems reported or otherwise identified within the IT environment
• You are able to use your own initiative to, discover issues and find solutions without having to consistently rely on others for direction and support
• You can, above all, demonstrate a commitment to teamwork and support for your colleagues

Tech Stack

• Android
• iOS
• MacOS
• TCP/IP

Benefits

• 26 days’ of paid holiday per year + Polish bank holidays
• 2250 PLN annual training budget to spend on your professional development
• Health insurance (including dental care) via TU Inter
• MultiSport Plus Gym Card
• Online English lessons during working hours
• Additional employer contribution to the Employee Capital Plans (PPK) of 2.5%
• Death in service insurance cover
• Fully-paid five-week sabbatical after five years of employment
• In the Krakow office wellbeing services, such as manicures, massages and barbers