As an IT Systems Support Engineer your primary focus will be supporting end users and hardware within all regions to ensure consistent and reliable access to systems and services.
Ensure systems, services and processes are supported and maintained within Smart Pensions’ prescribed standards, policies and compliance frameworks
To effectively communicate issues, incidents and problems affecting systems, services and processes across our full tech stack
To ensure documentation, registers and related CMDB artefacts and Smart resources are implemented and maintained to a high standard
To support culture of openness, transparency and teamwork within your immediate team, wider IT team and across departments within Smart
To facilitate and participate in knowledge sharing activities within your immediate team, wider IT and Cyber team and across departments within Smart
To promote and by example and foster a culture of continuous improvement
Actively participate in incident management activities within the IT team and across departments within Smart
To ensure devices remain compliant with Smart’s policies, configuration policies and adopted standards e.g. Smart Corporate IT Vulnerability and Patching Management Policy, CIS Benchmarks, ISO27001
Ensuring only authorised access, is granted and maintained to systems and services managed by Smart IT
To manage and maintain user and device lifecycle management with Smart's own and adapted policies, processes and procedures
Requirements
You are able to demonstrate a good level of working knowledge of the administration of productivity and collaboration platforms including Google Workspace and Microsoft 365
You are able to demonstrate a working knowledge in the management, maintenance of users, their credentials and access assignment within Identity and Access Management platforms
You are able to demonstrate a practical level of working knowledge of Mobile Device Management platforms including InTune
You are able to demonstrate a high level of proficiency in working with Windows, MacOS, IOS and Android operating systems
You are able to demonstrate the ability to manage and troubleshoot issue for users and devices within EDR, web proxy, and traffic management and inspection tooling
You have a practical experience with the configuration of TCP/IP networking and VLANs in WAN/LAN environments within local networking environments
You are able to demonstrate strong communication skills that deliver the right message at the right time to the right audience and at the right level
You are able to demonstrate the ability to make data driven decisions with pragmatism and at pace
You are able to demonstrate the ability to effectively identify issues, implement workarounds and find solutions to problems reported or otherwise identified within the IT environment
You are able to use your own initiative to, discover issues and find solutions without having to consistently rely on others for direction and support
You can, above all, demonstrate a commitment to teamwork and support for your colleagues
Tech Stack
Android
iOS
MacOS
TCP/IP
Benefits
26 days’ of paid holiday per year + Polish bank holidays
2250 PLN annual training budget to spend on your professional development
Health insurance (including dental care) via TU Inter
MultiSport Plus Gym Card
Online English lessons during working hours
Additional employer contribution to the Employee Capital Plans (PPK) of 2.5%
Death in service insurance cover
Fully-paid five-week sabbatical after five years of employment
In the Krakow office wellbeing services, such as manicures, massages and barbers