Key skills
TypeScript
About this role
Role Overview
- Ensure subscription order processing is accurate and completed in a timely manner
- Act as a customer advocate to ensure billing inquiries are handled quickly and efficiently (right the first time)
- Monitor and review outstanding subscription billing issues and follow up with relevant internal or external teams to resolve them and ensure corrective actions are implemented
- Collaborate with the finance department to ensure procedures and contractual terms are followed
- Identify process improvements related to subscription billing and communicate them to the senior manager
- Track and follow up on disputes and/or missing information
Requirements
- Customer-oriented
- Attention to detail
- Basic accounting knowledge
- At least 2 years of experience in a similar role
- Proficiency in Microsoft Excel and the Office suite
- Fluent in French and English, both spoken and written (this role requires interactions with international colleagues and clients)
Tech Stack
- TypeScript
Benefits
- Attractive compensation package
- Training expense reimbursement program
- Work-life balance with flexible working hours
- Subsidized meals at our on-site bistro (Les Cordons Bleus)
- Free unlimited coffee and fruit
- Free parking for all employees
- On-site fitness center with a personal trainer, plus multiple health and wellness workshops