Helpdesk Technician
France
Full Time
2 hours ago
$22,000 - $23,000 EUR
No Sponsorship
About this role
Role Overview
- First-level call handling
- Incident management
- Handling requests and rigorous administrative follow-up
- Remote support (remote control/takeover)
- Contribute to continuous improvement and the enrichment of the knowledge base
- Achieve contractual performance indicators (KPIs)
- Follow the established request-handling methodology
Requirements
- Degree in IT or computer science
- Initial experience as a Support Technician (junior candidates accepted)
- Proficiency with Windows 11
- Basic networking knowledge
Benefits
- Health insurance
- Meal vouchers / restaurant card
- Employee social committee (CSE) activities
- Supplementary insurance (income protection)
- Ongoing training opportunities
- Culture of feedback and meaningful projects