Lead and develop a team of Commercial Relationship Specialists and Leads, setting clear expectations and driving performance.
Manage workflow, staffing, and priorities to ensure timely, accurate loan administration and portfolio support.
Coach and mentor team members through regular feedback, training, and career development opportunities.
Drive process improvements to increase efficiency, consistency, and service quality across teams.
Ensure compliance with all credit policies, regulatory requirements, and risk management standards.
Partner with internal stakeholders including Credit, Loan Operations, and Risk to deliver seamless client solutions.
Standardize procedures and promote best practices across regions and teams.
Support business growth by fostering strong relationships with sales teams and enhancing the client experience.

Bachelor’s degree in Business, Finance, Accounting, or equivalent experience
10+ years of commercial banking loan administration experience
7+ years of leadership experience managing teams and people leaders
7+ years of experience with commercial credit, loan documentation, and bank operations
Experience with multi-bank loan syndications as Administrative Agent

Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.

Commercial Relationship Specialist – Manager

Key skills