Responsible for the expansion of the sales company in relation to spare parts, warranty and customer service within the framework of the growth strategy
Conduct research of local market and business activity including local competitors, price levels and economic development of customers
Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
Price negotiations and conclusion of service contracts
Support the Divisional Manager in the area of organizational development of mixed sales and divisional controlling companies
Management of a team of Customer Service employees

Successfully completed technical or economic education
Several years of professional and leadership experience in a comparable service position
Strong customer orientation and distinctive communication skills
Proficiency in spoken and written English is required; Danish is considered a strong asset
Willingness to travel
Self-organized and a cooperative style of working
A current driver’s licence
Strong leadership skills to motivate, coach, and develop individuals and teams, committed to a positive working culture
Good IT skills (ERP systems and MS Office)

Head of Customer Service, Maritime Cranes

Key skills