Fort Washington, Washington, United States of America
Full Time
3 weeks ago
Visa Sponsor
Key skills
Communication
About this role
Role Overview
Process incoming mail, FedEx deliveries, and original documents
Distribute and route documents appropriately to ensure timely handling
Maintain accurate tracking of received and processed documents
Monitor Customer Service queues in ResWare and assigned Outlook inboxes
Assist with processing bringdowns, loan amount and loan number changes, address and property type revisions, tax updates and revisions, and other assigned requests
Provide title processing backup support as needed
Respond to inquiries via phone, email, and in-person in a timely and professional manner
Route inbound calls to the appropriate department or team member
Provide status updates regarding title clearance, document revisions, and related matters
Maintain detailed and accurate records of client interactions and communications
Handle customer complaints or concerns professionally and escalate when necessary
Ensure client satisfaction while upholding company service standards.
Requirements
High School diploma or equivalent required
1+ year of relevant industry experience preferred
Experience with ResWare preferred
Excellent oral and written communication skills, including ability to effectively communicate with internal staff and external customers via phone and email
Strong attention to detail
Ability to work under pressure and meet deadlines while maintaining a positive attitude and delivering exemplary customer service
Ability to work independently and complete assignments within prescribed routines and standard accepted practices
Proficiency in Microsoft Word, Outlook, and Excel
Understanding of title procedures and customer service best practices.