Key skills
Communication
About this role
Role Overview
- Providing 1st line, non-technical support in a professional, friendly, and efficient manner
- Supporting veterinary customers, ensuring a high standard of service and responsiveness
- Logging and managing all interactions accurately
- Keeping customers informed and updated on progress throughout their queries
- Carrying out initial troubleshooting and gathering detailed information to fully understand issues
- Collaborating with internal teams, including technical support, to ensure timely resolution
- Developing strong product knowledge to confidently guide customers and recommend best practices
Requirements
- Experience in a customer service or support role, ideally in a fast-paced environment
- Confidence in handling live chat as a primary communication channel
- A veterinary background (e.g. RVN) is highly desirable but not mandatory
- Strong communication skills with a clear and supportive approach
- A customer-first mindset with a proactive attitude
- Good organisational skills and ability to follow processes accurately
- Interest in technology and willingness to learn new systems
Benefits
- The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
- Competitive compensation and benefits
- Learning and professional growth opportunities
- The tools you need, and enjoy using
- Frequent company events and talented colleagues from around the world