Client Success Manager

Role Overview

• Own client communications end to end, ensuring every message is responded to promptly and every commitment is followed through
• Serve as the primary point of contact for client updates, questions, and escalations
• Proactively flag risks, delays, or issues to internal stakeholders before they reach the client
• Build and maintain strong client relationships through consistent, professional, and responsive communication
• Manage client onboarding and offboarding processes cleanly from start to finish
• Track all active client deliverables and ensure nothing slips through the cracks
• Monitor team workloads and flag capacity issues or bottlenecks early
• Follow up relentlessly on open items until they are closed
• Maintain real-time visibility into project and recruitment status across all active accounts
• Support recruitment operations by managing hiring updates and keeping clients informed at every stage
• Coordinate interview scheduling between clients and candidates with zero confusion and zero missed slots
• Track candidate pipelines and ensure handoffs between recruitment and client teams are clean and timely
• Communicate clearly and professionally with both clients and candidates throughout the hiring process
• Lead internal projects including procurement coordination, file organization, and documentation management
• Own SOP creation, updates, and maintenance to ensure processes are current and accessible
• Keep Notion workspaces, trackers, and dashboards organized and up to date
• Build and maintain Google Sheets trackers, reports, and operational views that give the team clear visibility
• Identify operational gaps and drive improvements without waiting to be told

Requirements

• 3 to 4 years of experience in client success, account management, operations, or a closely related role
• Proven ability to manage multiple client relationships simultaneously without dropping details
• Strong follow-through: you close loops, meet deadlines, and never need to be chased
• Proficiency in Notion and Google Sheets including building trackers, databases, and operational systems
• Clear, professional, and responsive written and verbal communication
• Proactive problem-solver who surfaces issues early and comes with solutions, not just problems
• High sense of urgency and a hustler mentality: you figure out what needs to happen and you make it happen
• Comfortable working independently in a fully remote, fast-moving environment

Benefits

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Direct ownership over client relationships and internal operations
• High-visibility role where your work is felt across the entire organization