Home
Jobs
Saved
Resumes
Client Success Manager at Hire Overseas | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Client Success Manager
Hire Overseas
Remote
Website
LinkedIn
Client Success Manager
Philippines
Full Time
4 weeks ago
No Sponsorship
Apply Now
Key skills
BI
Communication
Account Management
About this role
Role Overview
Own client communications end to end, ensuring every message is responded to promptly and every commitment is followed through
Serve as the primary point of contact for client updates, questions, and escalations
Proactively flag risks, delays, or issues to internal stakeholders before they reach the client
Build and maintain strong client relationships through consistent, professional, and responsive communication
Manage client onboarding and offboarding processes cleanly from start to finish
Track all active client deliverables and ensure nothing slips through the cracks
Monitor team workloads and flag capacity issues or bottlenecks early
Follow up relentlessly on open items until they are closed
Maintain real-time visibility into project and recruitment status across all active accounts
Support recruitment operations by managing hiring updates and keeping clients informed at every stage
Coordinate interview scheduling between clients and candidates with zero confusion and zero missed slots
Track candidate pipelines and ensure handoffs between recruitment and client teams are clean and timely
Communicate clearly and professionally with both clients and candidates throughout the hiring process
Lead internal projects including procurement coordination, file organization, and documentation management
Own SOP creation, updates, and maintenance to ensure processes are current and accessible
Keep Notion workspaces, trackers, and dashboards organized and up to date
Build and maintain Google Sheets trackers, reports, and operational views that give the team clear visibility
Identify operational gaps and drive improvements without waiting to be told
Requirements
3 to 4 years of experience in client success, account management, operations, or a closely related role
Proven ability to manage multiple client relationships simultaneously without dropping details
Strong follow-through: you close loops, meet deadlines, and never need to be chased
Proficiency in Notion and Google Sheets including building trackers, databases, and operational systems
Clear, professional, and responsive written and verbal communication
Proactive problem-solver who surfaces issues early and comes with solutions, not just problems
High sense of urgency and a hustler mentality: you figure out what needs to happen and you make it happen
Comfortable working independently in a fully remote, fast-moving environment
Benefits
You will be paid in
USD
(bi-monthly: every 15th and 30th)
Paid Time Off
in accordance with company policy
Observance of
Holidays
per company guidelines
100% remote setup
so you can work wherever you're most productive
Direct ownership over client relationships and internal operations
High-visibility role where your work is felt across the entire organization
Apply Now
Home
Jobs
Saved
Resumes