Customer Service Specialist

Role Overview

• Handle inbound customer enquiries via phone and email
• Provide timely and professional issue resolution
• Accurately document customer interactions
• Identify recurring concerns and escalate when required
• Maintain a positive and solution-focused customer experience
• Participate in training sessions and team meetings

Requirements

• Previous customer service or call center experience preferred
• Experience in medical, healthcare, or appointment-based environments is advantageous
• Strong English communication skills with a clear speaking voice
• Comfortable learning and using new systems
• Reliable attendance and strong time management
• Positive attitude and professional customer approach