Customer Service Specialist

CommodityHero is a fast-growing global company focused on delivering high-quality digital products and services to customers worldwide. The Customer Support Specialist is responsible for providing excellent customer service, resolving inquiries, and ensuring a positive customer experience across all communication channels.

Responsibilities:

• Respond to customer inquiries via email, chat, and/or phone
• Resolve issues efficiently while maintaining a high level of professionalism
• Provide accurate information about products and services
• Document customer interactions and feedback
• Collaborate with internal teams to improve customer experience
• Maintain a positive and empathetic attitude toward customers

Requirements:

• Previous experience in customer support or similar role
• Fluent English (written and spoken)
• Strong communication and problem-solving skills
• Ability to work independently in a remote environment
• Good internet connection and availability for full-time work