Customer Success

Role Overview

• Plan and coordinate all activities related to projects, ensuring objectives are achieved within the established timeline and budget.
• Develop and maintain detailed project schedules, monitor progress, and adjust as needed.
• Identify, assess, and mitigate risks that may affect project execution.
• Collaborate with stakeholders to define project scope, goals, and deliverables.
• Ensure that all scope changes are documented and approved.
• Prepare and present project status reports.
• Facilitate project meetings, including kick-off, status, and closing meetings.

Requirements

• Experience in Project Management or Customer Success
• Advanced knowledge of project management methodologies (e.g., PMBOK, Agile, Scrum).
• Proficiency with project management tools (e.g., Trello, Asana).
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Benefits

• Benefit (Ifood Benefits Card): BRL 1,120.00 per month
• Participation in physical and mental health programs through partners, including gym network access and telehealth services
• Performance evaluations
• Structured career development path
• Frequent training sessions