Associate Director, Customer Engineering

Role Overview

• Lead successful execution of integration workstreams on implementations for new and existing Fortune 500 customers across Order Visibility, Inventory Visibility, Transportation Management, and AI-powered automation solutions
• Ensure integrations support both traditional visibility features and emerging AI capabilities including agentic workflows, autonomous decision-making, and predictive analytics
• Act as project sponsor on technically complex implementations requiring advanced integration architecture with ERP systems (SAP, Oracle, Blue Yonder, Manhattan), OMS, WMS, TMS, and YMS platforms
• Support team to clear technical roadblocks, acting as point of escalation internally and externally for integration challenges
• Deliver real-time and batch integrations enabling seamless data flow across customer enterprise systems with focus on data quality, reliability, and scalability
• Directly manage, coach, motivate and mentor a team of onshore and offshore Integration Consultants, providing technology leadership to foster collaboration, productivity, efficiency and agility
• Create clear goals for team members, fostering accountability and ownership for quality of delivered integrations
• Develop team capability in emerging technologies including AI/ML integrations, modern APIs, cloud-native architectures, and event-driven patterns
• Plan, delegate, and track task assignments while managing team resource capacity and utilization across concurrent customer projects
• Participate in hands-on technical work to lead by example, maintain technical credibility, and mentor consultants on complex integration scenarios
• Shape and drive integration team growth strategy in alignment with product roadmap, customer needs, and FourKites' AI transformation
• Establish and evolve integration best practices, reusable patterns, and standardized components for common integration scenarios
• Collaborate with and train consultants on internal tool usage, technical roadblock mitigation, and process improvements
• Develop comprehensive documentation and knowledge sharing for internal teams, implementation partners, and customers
• Define and track metrics providing insight into team productivity, velocity, integration quality, and customer satisfaction
• Partner closely with Professional Services, Product, Engineering, and Customer Success teams to ensure seamless delivery
• Collaborate with Product and Engineering to assess technical impact of product requirement changes and provide integration implementation feedback
• Work with Professional Services leadership to ensure integrated delivery approach, smooth handoffs, and aligned customer expectations
• Provide technical consultation during pre-sales for complex integration scenarios, helping scope and position integration solutions
• Ensure all technical work is properly scoped, identifying risks and partnering internally and externally for project success
• Translate technical integration capabilities into customer business value and contribute to solution positioning

Requirements

• 5+ years in technical leadership and people management, preferably in Agile environments
• 8+ years in customer-facing technical consulting or integration engineering
• Proven track record managing diverse teams of onshore and offshore technical consultants
• Experience leading integration delivery for enterprise SaaS implementations with demonstrated success delivering on-time, high-quality integrations
• Bachelor's or Master's degree in Computer Science, Engineering, Math or equivalent
• Deep understanding of leading TMS/WMS/ERP systems: SAP, Oracle, Blue Yonder (JDA), Manhattan, MercuryGate, BluJay
• Strong knowledge of communication protocols: FTP, SFTP, HTTP, HTTPS, AS2
• Expert-level understanding of web service calls: REST APIs, SOAP, GraphQL
• Proficiency with file structures and data formats: XML, EDI (X12, EDIFACT), JSON, flat files, CSV
• Experience with modern integration platforms and middleware (MuleSoft, Dell Boomi, Informatica, or similar preferred)
• Understanding of cloud platforms (AWS, Azure, GCP) and cloud-native integration patterns
• Familiarity with data transformation, mapping, and ETL/ELT processes
• Knowledge of authentication/authorization protocols (OAuth, API keys, certificates)

Tech Stack

• AWS
• Azure
• Cloud
• ERP
• ETL
• Google Cloud Platform
• GraphQL
• Informatica
• Oracle
• SOAP

Benefits

• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities