Caris Life SciencesRemote
Oncology Case Manager
New Jersey, United States of America
Full Time
3 weeks ago
$90,000 - $110,000 USD
No Visa Sponsorship
Key skills
CRMLeadershipCommunicationCollaborationAccount Management
About this role
Role Overview
- Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies to maintain and grow existing accounts.
- Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
- Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
- Accurately document customer interactions, updates, and value-based activities in the CRM.
- Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
- Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
- Maintain assigned company equipment and assets.
- Submit required reports and documentation accurately and on time.
- Meet or exceed assigned performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
- Maintain a primary focus on case management.
Requirements
- Bachelor’s degree required.
- Minimum of three years of account management or customer-facing experience.
- Strong problem-solving and decision-making skills.
- Understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written and verbal communication skills.
- Strong organizational, interpersonal, and collaboration skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Benefits
- Highly competitive and inclusive medical, dental and vision coverage options
- Health Savings Account for medical expenses and dependent care expenses
- Flexible Spending Account to pay for certain out-of-pocket expenses
- Paid time off, including: vacation, sick time and holidays
- 401k match and Financial Planning tools
- LTD and STD insurance coverages, as well as voluntary benefit options
- Employee Assistance Program
- Pet Insurance
- Legal Assistance
- Tuition Assistance