Key skills
CommunicationCollaboration
About this role
Role Overview
- Verify the validity of business interruption and personal lines rental claims
- Analyze financial documents provided while respecting the commitments and obligations to the customer
- Listen to, anticipate the needs of the customer, and offer the best solutions
- Offer technical support to adjusters and team leaders, ensuring timely follow-up
- Ensure work is being completed in accordance with the team workflow and deadlines
- Communicate with the customer and their accountant, in collaboration with the claims adjuster in charge of the file loss
- Communicate the results in a clear, precise, caring, and authentic manner to the claims adjuster or the customer, adapting communication style accordingly
- Provide a fair and equitable result that will consider the policy, standards, rules, applicable laws and follows company processes
Requirements
- Enrolled in CPA PEP or planned enrolment within the next 6 months – is required
- Experience in the insurance sector would be considered an asset
- Strong customer service experience, through written and verbal communication
- Ability to work independently without supervision
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more