Regulatory Program Specialist
Tallahassee, Florida, United States of America
Full Time
4 weeks ago
$34,760 - $43,000 USD
No Visa Sponsorship
About this role
Role Overview
- Serves as a back up to Manager I and Team Lead
- Duties will include assisting RSIIs and RSIIIs, and GAIs and GAIIs with complex questions related to the license maintenance of health care practitioner licenses
- Will also assist with inbound chats and review conversational insights as a part of our department’s ELI chat team
- Assists with initial license, renewal and miscellaneous fee deposits and assist Team Lead with training of new and existing employees on this process
- The position acts as Delegated Authority when Supervisor and Team Lead is out of office
- Provides direction, technical assistance, and guidance to licensed health care practitioners regarding the renewal and issuance of their license
Requirements
- Minimum of 2-years of Customer Service Experience by way of handling inbound calls and/or chats
- Minimum of 2-years processing Licensure or Renewal applications
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
- And more!