Participation in establishing new centralized e-commerce processes in SSC in customer support area
Working through incoming second line support tickets
Extracting and cross validating relevant order data, based on status
Providing customers with accurate information
Stabilizing the migrated process
Supporting the optimization of process flows, compiling summary statistics, help defining additional system requirements and recommendations
Supporting receivables activities such as collections, cash posting, invoicing etc.
Identifying and implementing process improvements
Preparing reports and analysis
Assuring process compliance with Husqvarna policies and regulatory guidelines

Minimum 2 years of experience in e-commerce customer support (preferably in a product-based company)
Experience in handling 2nd line support and managing complex customer cases
Fluent English (C1/C2)
Ability to analyze and validate order data across systems (e.g., CRM/ERP, SAP is a plus)
Experience working with ticketing systems and maintaining high-quality customer communication
Good analytical skills – ability to prepare reports, analyze data, and identify process improvement opportunities
Basic knowledge of finance processes (accounts receivable: collections, invoicing, cash posting)

E-commerce Customer Service Specialist

Key skills