Lead end-to-end discovery processes, structuring problems, hypotheses, and strategic questions.
Define and apply qualitative and quantitative research methodologies, guiding investigations and synthesizing actionable insights.
Translate research findings into strategic recommendations, product direction, and prioritization of initiatives.
Conduct comprehensive experience diagnostics, including building journey maps, ecosystems, operating models, and service blueprints.
Design end-to-end solutions considering channels, products, services, operations, and technology.
Create complete, scalable, and accessible interfaces, ensuring experience quality, visual consistency, and usability.
Make design decisions autonomously, balancing user needs, business goals, and technical feasibility.
Facilitate strategic alignments and lead workshops with cross-functional teams and leadership.
Influence product and service decisions through clear narratives, data, and a systemic vision.
Act as a technical reference, supporting and mentoring designers at different levels.
Contribute actively to the continuous evolution of design and CX practices at Elo.

Proven experience in Product Design, Service Design, UX Research, or Strategic Design.
Systems thinking, product vision, and the ability to operate in complex contexts.
Mastery of research, synthesis, facilitation, and service modeling methods.
Strong command of UX/UI, usability, accessibility, prototyping, and visual design.
Ability to articulate and defend solutions in environments with multiple stakeholders.
Advanced communication and influencing skills with leadership.
Familiarity with the use of AI tools in the context of design, research, or analysis.

Additionally, the following are a plus:

Experience creating, evolving, and governing Design Systems.
Experience in the financial sector, fintechs, or regulated environments.
Knowledge of product metrics and experimentation (hypotheses, A/B testing, outcomes).
Knowledge of experience and usability metrics (NPS, CES, CSAT).
Applied knowledge of LLMs and AI tools to support discovery, synthesis, or design of AI-based solutions.

Profit Sharing Program (PPR)
Health insurance (Bradesco
copayment)
Optional dental insurance (Bradesco)
Life insurance (Banco do Brasil)
Optional private pension (You may contribute up to 7.8% of salary; company match between 100%–200% according to rules)
Meal/food allowance of R$1,800.00
R$150.00 flexible balance to use in credit function
R$850.00 Holiday Card
Home Office allowance of R$200.00 for hybrid model and R$300.00 for remote model
Mobility allowance of R$400.00
Free parking
Childcare assistance for parents
Culture allowance (for theater, cinema, or bookstores)
Extended parental leave (for same-sex couples, fathers, adoptive parents, etc.)
Birthday Day Off
Wellbeing platform focused on mental health and nutrition
WellHub and TotalPass (network of gyms and studios for sports activities)

Senior Designer – CX

Key skills