About this role

Find innovative ways to respond to varying customer questions, issues, and concerns.
Handle and carefully respond to all inbound and outbound customer inquiries.
Provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively.
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
Appropriately communicate with customers, exercising retention efforts if needed.
Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan.
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Property & Casualty Licensed Insurance Representative – Non-Sales

Key skills