Research Services Manager – Monitoring Services

Role Overview

• Manage the Department’s current awareness and monitoring services in Europe
• Create bespoke monitoring products leveraging multiple tools, technologies and information sources
• Train Research Services colleagues to provide monitoring products that minimize the need for human curation
• Develop and implement standards and best practices for the delivery of current awareness and monitoring
• Manage aggregation platforms such as Vable and LN Newsdesk, and work with vendors to troubleshoot issues
• Liaise with Technology & Information Services to develop internal solutions such as a current awareness dashboard
• Liaise with other business services to develop efficient procedures/communications to streamline processes

Requirements

• Superior monitoring skills and knowledge
• Ability to lead effective training sessions for departmental colleagues and other business services staff
• Strong teamwork and interpersonal skills, with the ability to interact with individuals at all organizational levels
• Excellent problem-solving skills and the ability to use independent judgment when making suggestions and decisions
• Legal and non-legal research knowledge and skills, preferably Relevant monitoring experience
• A bachelor’s degree or equivalent

Benefits

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• Global Affinity Groups, which are open to all