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CPS Support – Operations Coordinator at Canon Australia | JobVerse
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CPS Support – Operations Coordinator
Canon Australia
Website
LinkedIn
CPS Support – Operations Coordinator
Philippines
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
ERP
Magento
ServiceNow
Salesforce
CRM
About this role
Role Overview
Assist with everyday CPS account hygiene including:
Migrating customer contact details (proof or purchase, phone numbers) between internal platforms
Resolving missing or duplicated products
Verifying transaction records between internal platforms
Support the CPS team with common questions regarding Login and access issues
Verification and identity check troubleshooting
Billing, payments, invoices, and refunds
Escalate technical, billing, or service issues
Log incidents or service requests with clear reproduction steps and customer context
Track open issues and follow up with internal teams until closure
Support day-to-day operational and administrative tasks within the repairs and loan services workflow
Migrate CPS Service and Repair requests to workshop
Manage CPS data between ERP, CRM and CDSS system
Follow documented processes and standard operating procedures to ensure consistency and compliance
Assist with updates to internal systems, platform changes, or process improvements
Identify and report discrepancies, missing information, or system errors
Handle customer and financial data with care, maintaining confidentiality and data security at all times
Communicate effectively with internal teams to support smooth repair and loan operations in a remote environment
Maintain internal logs of:
Active customer issues
Billing disputes and refunds
Known system bugs or workarounds
Keep standard responses, troubleshooting steps, and FAQs current as issues evolve.
Provide periodic summaries of recurring customer issues to help inform improvements.
Requirements
Experience with platform migrations or system incidents
Experience in a customer support, operations, or service desk role (digital environment preferred)
Excellent attention to detail and case tracking discipline
Confidence managing multiple issues in parallel
Comfortable learning new internal systems and processes
Experience with platforms, Salesforce, CDSS, D365, ServiceNow, Magento
Exposure to subscription‑based products or online memberships
Technical curiosity and ability to follow troubleshooting flows
Tech Stack
ERP
Magento
ServiceNow
Benefits
Flexible working arrangements
Professional development opportunities
Apply Now
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