Act as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Provide professional care and handling of designated accounts.
Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create technical documentation to client specification.
Ensure accurate client billing and generate client reports.
Collaborate with teams to enhance efficiency and deliver top-tier service.

Bachelor’s degree.
1-3 years of experience in account management, client implementation or related industry experience.
Strong problem-solving and critical thinking skills.
Ability to grasp and explain technical concepts with ease.
Excellent business writing and communication skills with a keen attention to detail for professional client communication.
Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.
Proficiency in Word, Excel, and PowerPoint, Outlook and Teams (project management software experience is a plus!).

Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.
Industry Leadership: FSSI is a technology-driven leader in document services, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.
401(k) & Roth + Employee Stock Ownership Plan
Medical, Dental, Vision & Life Insurance
Vacation, sick leave and paid holidays – including your birthday!
Employee Assistance & Care Programs
Additional perks & employee award programs

Client Services Account Representative

Key skills