Collections Account Representative

Role Overview

• Handle inbound/outbound calls with empathy and confidence
• Analyze financial situations and offer tailored solutions
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with quality and FDCPA compliance
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

Requirements

• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• Critical thinking + active listening = your superpowers
• Comfort with basic math (yes, you’ll be working with percentages!)
• Collections, sales, or call center experience? That’s a plus!
• Basic computer skills & reliable high-speed internet

Benefits

• Full benefits (Medical, Dental, Vision, 401k)
• Vacation and Sick Time begins to accrue right away + 8 paid holidays
• Performance-based monthly bonus opportunities
• Competitive Pay + Monthly Bonuses
• Career development + promotion potential