Manage and maintain the internal IT environment (servers and systems)
Administer virtualized environments (VMware and/or Proxmox)
Manage Windows and Linux servers (users, services, permissions, etc.)
Deploy and sustain solutions within the Zoho ecosystem (CRM, Desk, Analytics, People)
Map and improve internal processes through automation
Develop integrations between systems (APIs, webhooks, JSON)
Create scripts and automations to reduce manual work
Provide internal technical support
Investigate and resolve incidents and problems
Document processes, environments, and best practices
Interact with vendors (in Portuguese and English)

Practical knowledge of IT infrastructure
Experience with virtualization (VMware or Proxmox)
Windows Server administration
Linux server administration (Ubuntu/CentOS) via terminal
Basic networking knowledge (IP, basic routing, VPN, firewall)
Programming logic / automation
Experience with programming languages (JavaScript, Python, or similar)
Knowledge of REST APIs, webhooks, and JSON
Ability to diagnose problems
Practical experience using AI tools (e.g., ChatGPT, Cursor, or similar) for: development and scripting support, debugging, code generation and review
Ability to critically validate responses
Bachelor's degree in IT or a related field
Technical English

IT Analyst – Automation, Internal Systems

Key skills