Junior Relationship Analyst

Role Overview

• Provide service to a portfolio of lower-complexity clients via in-person, telephone and/or digital channels, ensuring each client is served quickly and accurately according to their needs.
• Deliver customer service with attentive treatment based on dialogue and understanding of needs, in order to clarify doubts and/or provide the necessary information regarding the coverage process for insurable and non-insurable benefits.
• Assist clients with claims and/or preliminary reimbursement requests via in-person, telephone and/or digital channels to ensure effective reimbursement of expenses resulting from care received outside the accredited provider network.
• Carry out the procedures necessary to perform market studies by collecting the data and/or information required to complete quotation forms, in order to identify the best terms and options for the client within the renewal timeframe.
• Prepare reports and/or presentations with loss-ratio indicators by organizing data, information, and quantitative and qualitative analyses, to provide the client with the policy results.
• Identify opportunities for improvement through mappings conducted during process execution, and through application of procedures and workflows, in order to suggest actions that enable continuous improvement in customer service.
• Perform other related professional activities inherent to the role as required by the area, whenever necessary, through training, professional qualification, and guidance from the immediate manager, to ensure continuous professional development.

Requirements

• Bachelor's degree in Administration, Human Resources Management, or related fields
• Basic knowledge of Excel
• Experience in the insurance area with health and dental products and knowledge of current ANS regulations (Brazilian National Supplementary Health Agency)
• Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication

Benefits

• Meal and/or food allowance
• Transportation voucher
• Profit-sharing (PLR)
• Wellhub
• Wellz
• Day off
• Apoio Pass for you and your dependents
• Discounts on personal insurance purchases such as auto, life, home, travel, and others