Provide service to a portfolio of high-complexity clients via in-person meetings, telephone and/or digital tools, ensuring each client is served promptly and accurately according to their needs.
Deliver attentive client service grounded in dialogue and understanding of needs to clarify doubts and provide necessary information regarding coverage of insurable and non-insurable benefits.
Support clients with reimbursement requests and/or preliminary reimbursement reviews via in-person, telephone and/or digital channels to ensure effective reimbursement of expenses incurred for care received outside the provider network.
Execute the necessary steps to perform market studies by gathering data and information required to complete quotation forms, with the objective of identifying the best conditions and options for the client within the renewal deadline.
Prepare reports and/or presentations with loss ratio and claims indicators by organizing data, information and quantitative and qualitative analyses to provide clients with their policy results.
Identify improvement opportunities through process mappings performed during execution, application of procedures and workflows, and suggest actions that enable continuous improvement in customer service.
Perform other related duties inherent to the position as required, including training, professional development and guidance from the immediate supervisor, to ensure continuous professional growth.

Bachelor's degree in Administration, Human Resources Management or related fields
Advanced Excel skills
Experience in the insurance sector with health and dental products and knowledge of current ANS (Brazilian National Supplementary Health Agency) regulations
Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning and assertive communication

SulAmérica Health and Dental Plan
Life insurance
Meal and/or food allowance
Transportation allowance
Profit-sharing (PLR)
Gympass
Day off
Apoio Pass for you and your dependents
Discounts on personal insurance policies such as auto, life, home and travel, among others

Senior Relationship Analyst

Key skills