Serve as a named resource and partner for Digital.ai customer organizations.
Forge deep relationships with customers and account teams, maintaining awareness of key events, needs, potential risks, and value drivers.
Help to improve customers’ overall technical and operational health, realizing maximum value out of their Digital.ai investment.
Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability.
Establish regular cadence calls with key customers covering issues, roadmaps and any other items of interest and concern.
Run a user group or webinar, showcasing how end users can get the most from our products.
Build reputations and relationships as a Trusted Advisor to the customer.
Requirements
Candidates must be located in France, ideally in the Paris area.
Customer Service Orientation: A strong desire to help customers succeed, with a proactive approach to identifying and addressing their needs
Communication Skills: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users. This also includes active listening to understand customer needs.
Technical Proficiency: Strong understanding of software development, databases, APIs, and relevant technologies –
Experience in DevSecOps (App Hardening/Obfuscation)
Familiarity with automation tools (Ansible, Terraform)
Knowledge of at least one major toolchain (ADO, GitLab, GitHub, Atlassian)
Working knowledge of Agile (Scrum, SAFe) and test automation (Appium, Selenium, Playwright)
Exposure to mobile development and cloud/platform engineering concepts
Familiarity with the specific tools and platforms used by the company is a plus (SFDC, Zendesk etc)
Problem-Solving Abilities: Ability to diagnose and resolve technical issues efficiently. This includes troubleshooting skills and a methodical approach to problem-solving.
Project Management: Ability to manage multiple customer accounts and projects simultaneously, ensuring timely and effective delivery of solutions.
Interpersonal Skills: Building and maintaining strong relationships with customers, understanding their business goals, and acting as a trusted advisor.
Training and Education: Experience in conducting training sessions, webinars, and creating educational materials to help customers maximize the use of the software.
Analytical Skills: Ability to analyse customer data and usage patterns to identify opportunities for improvement and optimization.
Adaptability: Flexibility to adapt to changing customer needs and evolving product features.
Collaboration: Working effectively with cross-functional teams, including sales, product development, and engineering, to ensure customer success.
Language: Fluency in French and English speaking/reading/writing skills
Tech Stack
Ansible
Cloud
Selenium
SFDC
Terraform
Benefits
25 days PTO and 12 days RTT
Comprehensive pension plan
Work from home allowance
Unlimited access to continuous learning and professional development with TalentLMS
Flexible working arrangements
Opportunity to work with a diverse, globally distributed team