About this role

Higher education in progress or completed (Information Technology or related fields)
Hardware and software installation and configuration
Office 365 installation and configuration
OneDrive configuration
Operating systems: Windows (including Windows 10) and macOS
Windows 10 troubleshooting
Installation of commercial software
Basic network troubleshooting
Basic hardware and software troubleshooting
Microsoft Office suite
Mobile devices (Apple/iOS, Android, Windows Phone)
Familiarity with remote access tools for technical support
Basic knowledge of Linux
Advanced knowledge of macOS

Education: Higher education completed (courses related to IT)
Basic knowledge of customer service concepts
Basic knowledge of IT support areas
Must demonstrate initiative, good communication, curiosity, flexibility and agility
Knowledge of ITIL
Create and maintain up-to-date technical procedures and knowledge base

Meal voucher (Pluxee Benefits)
Medical and dental assistance (extendable to dependents)
Life insurance
Private pension plan
Exclusive offer from Vivo with special discounts on landline, broadband, TV and apps
Dynamic, collaborative and innovative work environment

Junior Support Analyst

Key skills