Key skills
Communication
About this role
Role Overview
- Assist in-bound callers with account inquiries
- Resolve issues by providing advice and recommending a TD product or service
- Deliver outstanding customer service by offering friendly support
- Resolve customer inquiries at the first point of contact
- Actively participate in ongoing training and coaching support
Requirements
- High School Diploma or equivalent
- Bilingual – is an asset (French & English)
- Exceptional communication and listening skills
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
Benefits
- Colleague development conversations
- Training programs
- Competitive benefits plan