SVP, Commercial Strategy and Operations

Role Overview

• Build and maintain a robust pipeline of enterprise partnership opportunities that drive vehicle service demand across the Driven Brands network
• Identify, target, and secure partnerships with organizations that influence or control vehicle service spending
• Personally lead negotiations and closing of high-value enterprise partnerships
• Develop repeatable playbooks and processes for identifying and acquiring new strategic partners
• Establish and manage pipeline discipline, forecasting processes, and CRM tracking to support scalable growth
• Drive revenue and transaction growth across existing fleet and commercial partnerships
• Develop programs to increase service adoption, frequency, and cross-brand utilization within partner ecosystems
• Expand the value of national and regional partner relationships through co-marketing initiatives, incentives, and integrated service programs
• Cultivate long-term relationships with key enterprise clients to ensure sustained growth and retention
• Build and lead a new B2B2C partnerships function focused on demand generation through partner ecosystems
• Develop strategic partnerships with organizations that provide access to large consumer populations through employer benefits, memberships, or digital platforms
• Identify scalable opportunities that can drive demand across multiple Driven Brands service offerings
• Lead and develop the Driven Fleet team, managing national and regional fleet partnerships
• Build and scale a B2B2C partnerships team
• Recruit, mentor, and develop high-performing sales and partnership professionals
• Establish performance metrics and accountability structures across the organization
• Develop and execute a comprehensive go-to-market strategy for commercial partnerships aligned with Driven Brands’ growth strategy
• Create scalable frameworks for partnership acquisition, activation, and growth
• Integrate partnership programs across Driven Brands’ service platforms, including Take 5 Oil Change, Auto Glass Now, Maaco, CARSTAR, and other brands
• Ensure partnership initiatives align with operational capabilities and deliver profitable growth
• Establish KPIs and reporting frameworks to measure partnership performance and pipeline development
• Manage departmental budgets
• Monitor program performance, ROI, and profitability across all partnership initiatives

Requirements

• Must be able to work in the United States on an on-going basis without company sponsorship
• Bachelor’s degree in Business, Marketing, or a related field required; MBA or advanced degree preferred
• 10+ years of experience in enterprise sales, strategic partnerships, or commercial development roles
• Proven track record of personally sourcing and closing large enterprise partnerships that generate meaningful revenue impact
• Demonstrated success building and managing enterprise partnership pipelines and sales organizations
• Experience identifying, targeting, engaging, and managing large corporate accounts
• Ability to build and expand long-term strategic partnerships that generate recurring revenue
• Experience launching partnerships that require operational integration across large service networks
• Strong strategic thinking combined with hands-on execution capability
• Excellent negotiation, relationship management, and communication skills
• Experience in automotive services, fleet management, consumer services, or multi-location service businesses is a plus
• Experience working with digital platforms, benefits providers, or membership ecosystems is advantageous
• Ability to manage multiple priorities in a fast-paced, dynamic environment

Benefits

• health and wellness benefits
• paid time off and holiday pay