Enterprise Architect

Role Overview

• Develops and advises on enterprise architecture models
• Aligns technology initiatives with business objectives/experiences
• Advises on technology trends and innovations
• Validates solution discovery requirements and aligns them to customer outcomes/experience
• Presents C1’s entire portfolio and C1 (ConvergeOne) “Human Experience” story
• Collaborates closely with key customers and maintains key technical relationships with customers
• Collaborates closely with Account Executives, forming synergistic partnerships that ensures a unified approach to customer needs, from solution crafting to account management
• Leads technical teams (Design Engineers, Solution Architects, Chief Advisors, Delivery Engineers, Project Managers and Managed Services engineers)
• Oversees and responsible for the whole sales cycle, serving deals from discovery through project execution and supporting adoption in partnership with Services, PM and Lifecycle teams
• Acts as the main orchestrator behind any major deal, ensuring that all elements of the deal from initial customer requirements to final implementation plans are seamlessly integrated
• Interacts directly with key customers, virtually and preferably in-person, to build relationships, lead projects (pre-Sales, Post-sales, and Managed Services) and ensure C1 success
• Maintains ongoing engagement with customers who consume managed services, ensuring that their evolving needs are consistently met and that our solution continues to align with their long-term objectives
• Remains connected to assigned customers, including between projects

Requirements

• Extensive experience in enterprise-level projects
• Strong strategic thinking and leadership skills
• Ability to relate to customers’ needs and showing understanding and insight
• Ability to function as trusted advisor and build long-lasting trustworthy relationships with customers
• Demonstrates comprehensive technical abilities across various domains and across numerous services models (pre-sales, Delivery and Managed)
• Deep understanding of enterprise architecture frameworks, cloud computing, Collaboration, and Infrastructure design
• Ability to work independently with minimal direction providing accurate solution architecture for clients
• Ability to communicate with all levels, including executive levels, with customers and partners, and bridge the gap between business users and information technology
• Excellent written and verbal communication and presentation skills to convey complex technical details in a manner understandable to non-technical stakeholders; excellent relationship and collaborations skills
• Competency in negotiating with vendors, team members, and stakeholders to reach optimal outcomes
• Ability to adapt to new challenges and technologies; staying updated with industry trends
• Ability in prioritizing tasks and projects to meet deadlines without compromising quality
• Ability to identify and assess technical risks and create mitigation strategies
• Ability to mentor, guide, and manage technical teams, ensuring that projects are executed efficiently
• Certifications or equivalent experience in area of focus
• Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio, and SharePoint

Tech Stack

• Cloud

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)