Senior Director, Fraud Solutions Product Management

Role Overview

• Serve as a critical technical bridge between EFS and Falcon fraud solutions and both external and internal stakeholders
• Understand and translate customer technical requirements into actionable product capabilities
• Focus on integration architecture, implementation strategies, and platform interfaces
• Enable Customers, FICO Sales and Professional Services teams through comprehensive technical education, product handovers, and best practice EFS technical know-how
• Develop and maintain comprehensive implementation guides, integration documentation, and technical best practices for EFS
• Document optimal configuration approaches including transformation IP, Falcon score routing, and solution architecture patterns
• Oversee EFS defect management processes including issue tracking, resolution coordination, and security vulnerabilities across MLC and Platform Foundation teams
• Define platform configuration requirements for client integrations, APIs, user administration, organizational structures, role management, and customization capabilities
• Manage out-of-the-box EFS assets including legacy-to-current version transformations and ADE configurations
• Maintain EFS data model and business terms libraries in coordination with AiiD consortium specifications
• Oversee demonstration environments and deliver end-to-end product demonstrations
• Serve as primary technical contact for PS implementation support, providing configuration guidance and conducting product handover sessions for each release
• Enable sales opportunities by supporting RFPs, RFIs, POCs, and solution architecture requests

Requirements

• 10+ years of enterprise software product management experience
• Strong expertise in retail bank fraud management strategy and/or fraud operations
• Deep knowledge of financial services fraud prevention and detection, including fraud risk policy, industry best practices, and fraud management technology frameworks
• Strong familiarity with current best practices, have senior-level industry contacts
• Insight into both the fraud risk policy objectives of retail banks as well as the technology framework for fraud management tools
• Experience with payment card fraud systems is a plus
• Experience with merchant fraud prevention is a strong plus
• Demonstrated ability to think strategically about product and business issues while managing and implementing tactical product plans
• Proven background and practical experience in developing, managing and delivering software projects
• Strong level of technical acumen in software technologies
• Strong experience with pricing, contracts, product roadmap development and delivery
• Relationship-driven, with a strong experience forming relationships with sales and clients
• Excellent interpersonal, written and oral communication skills
• Experience presenting to diverse audiences including corporate executives, sales, marketing, engineering, operations, customers and business partners
• Experience with Agile development processes and Jira is a plus
• Bachelor’s degree, MBA preferred.

Benefits

• Highly competitive compensation
• Benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie