Senior Director of Operations, Strategic Sourcing, Third-Party Management

Role Overview

• balance strategic leadership with hands‑on guidance, helping teams and partners succeed together
• Lead and support Category Management, Strategic Sourcing, and Third‑Party Management teams across Enterprise Operations and BPO categories
• Partner closely with business leaders to design and execute sourcing strategies that drive cost savings, cost avoidance, risk reduction, enhanced business outcomes and and service improvement for suppliers across the enterprise
• Provide leadership and oversight for complex supplier negotiations and contract structures, including master service agreements and statements of work
• Act as a trusted advisor and coach, strengthening team capability in sourcing strategy, supplier management, and commercial negotiations
• Ensure clear communication, alignment, and momentum across sourcing initiatives in a matrixed environment
• Develop a strong understanding and forecast of key cost drivers and market factors in the BPO category through continuous research and monitoring. Fully leverage partnerships with market intelligence firms in the process.
• Lead supplier performance, risk, and compliance management with a consistent, enterprise‑wide approach
• Support change initiatives with resilience and clarity, helping teams adapt while staying focused on outcomes
• Serve as an escalation point for critical supplier or stakeholder issues, resolving challenges thoughtfully and effectively
• Contribute to the continued evolution of GPTPMS processes, talent strategy, and ways of working

Requirements

• Minimum 10 years of experience in procurement, strategic sourcing, or third‑party management
• At least 5 years of people leadership experience
• Deep expertise in Business Process Outsourcing (BPO) categories
• Strong understanding of commercial and legal contract terms
• Proven ability to lead and influence in a matrixed organization
• Strong communication, relationship‑building, and conflict‑resolution skills
• Bachelor’s degree in a business or related field, or equivalent practical experience
• Experience supporting onshore and offshore sourcing models
• Background across indirect procurement categories in large organizations
• Experience with procurement and contract lifecycle management systems (e.g., Ariba, iCertis)
• Familiarity with third‑party risk and performance management practices
• Experience in healthcare‑related industries
• Knowledge of HIPAA, Business Associate Agreements, and related healthcare concepts
• Industry certifications (e.g., SIG, CSCP, CPM)

Benefits

• internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload