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Customer Service Representative at Sourcefit | JobVerse
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Customer Service Representative
Sourcefit
Remote
Website
LinkedIn
Customer Service Representative
Philippines
Full Time
4 weeks ago
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Allocate the majority of your time to managing the Zendesk ticket queue.
Respond to customer and internal workforce team inquiries promptly and professionally.
Address a wide range of customer inquiries, from simple to complex, via email and chat.
Handle designated phone shifts to assist customers directly.
Provide expert-level assistance and resolve customer concerns with a focus on clear communication and product expertise.
Stay updated on product enhancements, new feature rollouts, and troubleshooting procedures to support customers effectively.
Promote effective communication practices within the team to ensure consistent and accurate customer interactions.
Contribute to a supportive team environment that prioritizes customer satisfaction.
Requirements
Experience with Zendesk is preferred but not required.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Proactive problem-solving skills and a customer-first mindset.
Demonstrated ability to learn and stay updated on product features and troubleshooting processes.
Apply Now
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