Customer Service Representative

Role Overview

• Allocate the majority of your time to managing the Zendesk ticket queue.
• Respond to customer and internal workforce team inquiries promptly and professionally.
• Address a wide range of customer inquiries, from simple to complex, via email and chat.
• Handle designated phone shifts to assist customers directly.
• Provide expert-level assistance and resolve customer concerns with a focus on clear communication and product expertise.
• Stay updated on product enhancements, new feature rollouts, and troubleshooting procedures to support customers effectively.
• Promote effective communication practices within the team to ensure consistent and accurate customer interactions.
• Contribute to a supportive team environment that prioritizes customer satisfaction.

Requirements

• Experience with Zendesk is preferred but not required.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive problem-solving skills and a customer-first mindset.
• Demonstrated ability to learn and stay updated on product features and troubleshooting processes.