Assistance with IT incidents and inquiries from Fressnapf employees
Receiving, prioritizing and handling incoming incidents and service requests (by phone or via the ticketing system)
Performing initial analysis, troubleshooting and escalating to 2nd level support when necessary

Basic knowledge of the Windows operating system, Microsoft Office environment and mobile devices
Good written and spoken German; advanced English skills
Customer
and service-oriented demeanor, even with challenging issues
Strong documentation and communication skills (in ticketing systems, on the phone and in writing)
Ability to work in a structured way and to independently prioritize requests
Experience in telephone support

Home office with up to €40 home office allowance (depending on attendance)
IT equipment provided by us
28 days of annual leave (based on a 5-day week)
Your well-being matters to us!
Digital time tracking — ensures accurate recording of your working hours
Exclusive shopping discounts with over 500 partner companies
Dental supplemental insurance and company pension plan from our partner AXA
Prescription screen glasses in cooperation with Fielmann
Friendly atmosphere — first-name basis across the company (from interns to the CEO)

1st Level Global Help Desk

Key skills