Lead clients through the full implementation funnel: discovery → onboarding → activation → handoff.
Conduct thorough discovery to uncover client goals, needs, and potential roadblocks; proactively handle objections.
Deliver targeted training and hands-on guidance with Property Managers for Resident Benefits Package (RBP) setup and usage.
Ensure clients deliver on their commitments and stay on track through the journey.
Partner closely with Sales to ensure alignment on deliverables and expectations.
Build trust and credibility with stakeholders at all levels; communicate tactfully and manage changing expectations.
Manage projects end-to-end: set timelines, coordinate stakeholders, and drive accountability.
Navigate ambiguity effectively, solving problems in fast-paced, evolving environments.
Serve as a process consultant—building, refining, and scaling implementation workflows.
Use tech tools (CRM, automation, AI-powered platforms) to enhance efficiency and client experience.

2+ years of direct implementation experience at a tech-enabled or transactional business; PropTech background is a strong plus.
Proven ability to lead clients through implementation or onboarding processes that involve change management.
Skilled at holding clients accountable to agreed deliverables and timelines.
Strong in discovery, objection handling, and consultative client engagement.
High emotional intelligence with excellent stakeholder management and communication skills.
Big-picture thinker
able to understand end-to-end processes and data flows across functions.
Proactive, self-driven, and able to operate in fast-moving, ambiguous environments.
Passionate about designing scalable processes and driving operational excellence.
Comfortable collaborating cross-functionally (Sales, Product, Operations, CS).
Experience with property management tech (Appfolio, Yardi, Buildium, etc.) a bonus—but not mandatory.
Committed to enhancing diversity and inclusion within your team and organization.

Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan
Location: Work remotely from anywhere in the US
Flexibility: Open PTO and sick days
The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP
Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
Training: A supportive team to help you grow your career and unlock your full potential
Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Implementation Manager

Key skills